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Centrebound Ltd, based in Manchester, UK, is a leading provider of mystery shopping services and contact centre quality assurance solutions. Established in 2014, Centrebound specialises in delivering tailored customer experience (CusEx) and customer satisfaction (CSat) surveys, along with comprehensive market research services. The company is dedicated to helping businesses across various sectors improve their customer service and compliance through detailed and unbiased feedback.
Centrebound offers a wide range of services, including in-store, telephone, and online mystery shopping, as well as age restriction testing services to ensure compliance with laws governing the sale of age-restricted products. They also provide covert video mystery shopping, allowing businesses to gain valuable insights into customer interactions and staff performance. Additionally, Centrebound supports businesses with Challenge 25 testing to prevent underage sales.
Centrebound's commitment to excellence is reflected in its team of highly trained mystery shoppers and quality assurance experts. The company prides itself on its ability to deliver actionable insights that drive business improvement and enhance the overall customer experience. With a client base that includes blue-chip companies and FTSE-listed firms, Centrebound has established itself as a trusted partner in the field of customer experience management.
In today’s retail landscape, ensuring compliance with age-restricted product laws is not just about avoiding... View More
In an era where customer experience can make or break a brand, businesses need to be constantly vigilant about the... View More
Centrebound's Recorded Telephone Surveys service offers businesses a comprehensive evaluation of their telephone-based... View More
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