End of Tenancy Cleaning | Frequently Asked Questions About Our End Of Tenancy Cleaning Service  | Bonus Cleaning 

Do you have some questions about our End of Tenancy Cleaning Service in Liverpool? Here are some of the most popular questions we have been asked about our End of Tenancy Cleaning Service. 

Bonus Cleaning provides our End of Tenancy Cleaning Service on all postcodes in Liverpool and the entirety of the Merseyside area. Our End of Tenancy Cleaning is designed to successfully get you past an inventory check. Our End of Tenancy Cleaning in Liverpool is a complete, deep internal cleaning of the entirety of your property. Every inch of your home will be cleaned, polished, and disinfected. We will make sure that you receive the absolute best End of Tenancy Cleaning Service in Liverpool. Our End of Tenancy Cleaning service in Liverpool will cover all areas of your property. 

In this article, we will list some of the most commonly asked questions in regards to our End of Tenancy Cleaning Service.  
 

Frequently Asked Questions About Our End Of Tenancy Cleaning Service.   

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Q. Can a landlord charge me if I do not have an End of Tenancy Cleaning Service?
A. In short, no. If your tenancy began after the 1st of June 2019 your landlord can no longer legally include a clause in your tenancy agreement that states that you need to have the property you are renting professionally cleaned at the end of your lease agreement. While it is no longer legal for a landlord to legally request that you have your property professionally cleaned scheduling an End of Tenancy Cleaning service at the end of your tenancy is still the responsible thing to do if you are unable to clean the property you are renting yourself. 

Q. Do I need an End of Tenancy Cleaning Service? 
A. In short, yes. Scheduling an End of Tenancy Cleaning Service is still the responsible thing to do. It is the tenant's responsibility to present the property they have rented back to the landlord in the same condition it was as it was when they moved in. In a sense, an end-of-tenancy cleaning service is somewhat essential. For landlords and estate agents, an end-of-tenancy cleaning service means that they will be able to list the property back on the market and make sure it is occupied as quickly as possible. For tenants, an end-of-tenancy cleaning service increases the chances of you getting your deposit back in full. 

Q. What is included in your End of Tenancy Cleaning Service? 
A. Our End of Tenancy Cleaning service is extensive, deep cleaning of the entirety of your property. Every inch of your home will be cleaned with the only exceptions being the painted walls and the ceilings. All cupboards, cabinets, drawers, wardrobes will be cleaned as part of our End of Tenancy Cleaning Service, all kitchen appliances will be cleaned internally and externally. Skirting boards, light sockets, light switches, and plugs will be cleaned. Hard floors will be hoovered and mopped and carpeted floors will be hoovered. You can find more information about our End of Tenancy Cleaning Service in Liverpool here, and for a detailed list of what is included in our End of Tenancy Cleaning, you can view our Full End of Tenancy Cleaning Service Checklist.   

Q. Can landlords make a tenant pay for a professional cleaning service? 
A. No, your landlord cannot force you to pay for a professional cleaning service at the end of your tenancy. You, as a tenant, however, have to return the property in the same condition as you found it in. It is not legal for a landlord to explicitly demand that you pay for an end-of-tenancy cleaning, however, if your property requires a deep internal cleaning, scheduling an end-of-tenancy cleaning service is infinitely easier than having to clean your property yourself. 

Q. What cleaning services do you offer? 
A. Our cleaning company offers a wide range of cleaning services at largely affordable costs. Our number one priority is client satisfaction. All of our cleaning services are designed with one simple idea in mind, make our clients' lives easier and simpler. In addition to our End of Tenancy Cleaning Service, you can schedule Professional Carpet Steam Cleaning, Professional Upholstery Cleaning or External Window Cleaning as part of your End of Tenancy Cleaning Service in Liverpool. No matter what your specific cleaning requirements are Bonus Cleaning has the perfect cleaning solution to match your cleaning needs. 

Q. Are your cleaners insured and trustworthy? 
A. All of our End of Tenancy Cleaning Service providers are fully insured, vetted, instructed, trained professionals with years of experience in providing End of Tenancy Cleaning and other professional cleaning services we offer. 

Q. How do I book your End of Tenancy Cleaning Service? 
A. Our booking process is simple and easy. We have made it as straightforward and as easy as possible for you to schedule our End of Tenancy Cleaning Service. You simply have to contact us over the phone, with your end-of-tenancy cleaning service inquiry or fill out the corresponding End of Tenancy Cleaning Service Request Form. After providing some basic information about your property and if you require any additional service to your End of Tenancy Cleaning service you will receive a perfectly obligation-free quote. After confirming availability for your requested day and time all you have to do is confirm some basic booking details, and that is it. It is that simple to finalize your next End of Tenancy Cleaning Service with us. 





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Q. Do I need to pay a deposit? 
A. We do not take deposits or up-front payments for you to be able to finalize your appointment and book your end-of-tenancy cleaning service with us.

Q. Will you clean the walls and ceilings.
A. The only exceptions to our End of Tenancy Cleaning Service are the painted, wallpapered walls and the painted ceilings. These areas are very easily prone to damage from even just a light scrubbing motion, this is why all of our cleaners are instructed to omit these areas. Apart from the walls and ceilings, every inch of your home will be cleaned as part of our End of Tenancy Cleaning in Liverpool. 

Q. Will I need to provide cleaning detergents and equipment? 
A. No, you do not need to supply any cleaning detergents and equipment for our end-of-tenancy cleaning service providers. All professional cleaning equipment and detergents are included in the price of our End of Tenancy Cleaning Service in Liverpool. 

Q. Can I reschedule my cleaning service? 
A. Yes, you can reschedule not only our End of Tenancy Cleaning Service but all of our cleaning services provided you contact us 24 hours in advance of the cleaning service. 

Q. I need to have the oven cleaned before I move out, is the oven included in your End of Tenancy Cleaning Service? 
A. Yes, all the kitchen appliances, not only your oven, will be deeply and professionally cleaned as part of our End of Tenancy Cleaning Service. All kitchen appliances will be professionally cleaned as part of our End of Tenancy Cleaning in Liverpool. The fridge, freezer, dishwasher, microwave, washing machine, and oven, all kitchen appliances that may be in your home will be cleaned as part of the End of Tenancy Cleaning Service in Liverpool. Your oven specifically will be deeply cleaned internally and externally, fully degreased, and restored to sparkle. 

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Q. Can I schedule my End of Tenancy Cleaning on a weekend? 
A. Yes, you can schedule our End of Tenancy Cleaning service Monday to Sunday, on weekends, and even Bank Holidays in either our morning or afternoon time slots. 

Q. What time can I schedule my End of Tenancy Cleaning? 
A. We offer two usual day-time slots, our morning time slot is from 8/8:30 am and our afternoon time slot is from 2/2:30 pm. If either of these two-time slots is not suitable for you, just let us know what time would be suitable for you and we will usually be able to accommodate your request. 

Q. Can I cancel my service? 
A. Yes, you can cancel your End of Tenancy Cleaning Service with us up to 24 hours before the cleaning service and no cancellation fee will be applicable. If left to the day of the service you can still cancel your service, however, a 20% fee of the final price will be applicable. 

Q. Do I have to prepare the property before the End of Tenancy Cleaning Service takes place? 
A. To be able to provide you with the End of Tenancy Cleaning Service up to the fullest professional extent possible, we do request that you completely vacate the property from any suitcases and luggage, that you completely move out, that the fridge and freezer are emptied and defrosted, that there is hot and running water and electricity in the property. 

Q. Do you offer a guarantee for your End of Tenancy Cleaning? 
A. Our End of Tenancy Cleaning service in Liverpool comes with a 72-hour guarantee on completion of the cleaning. The guarantee essentially states that after an inspection by the tenant, landlord, and estate agent if any areas are missed by our cleaners and provided we are contacted within the 72 hour period of the guarantee we will come back and fix any issues free of charge. 




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Q. Are your cleaning detergents safe? 
A. We use certified, professional cleaning detergents and equipment. All of the cleaning solutions that are going to be used by our end-of-tenancy cleaners are perfectly non-hazardous, non-toxic, and safe for children, adults, and pets. 

Q. How long will the cleaning service take? 
A. Our End of Tenancy Cleaning Service is not hourly rated, our cleaners will be with you until completion of the service. Determining the actual duration of the cleaning service depends on the overall layout of your property, the number of rooms, and the exact condition of your property. While our customer service and sales advisers can advise you on an approximate duration for your End of Tenancy Cleaning Service it is very difficult to let you know with exact certainty how long will your end-of-tenancy cleaning take. More accurate information about the duration of your End of Tenancy Cleaning Service can be given to you by the team leader on-site. 

Q. What time do I schedule your End of Tenancy Cleaning service considering I'm moving out? 
A. We recommend scheduling the cleaning service as close to the inventory inspection as possible, if possible scheduling the end of tenancy cleaning service on the previous or same day as the check-out inspection will be best. Our End of Tenancy Cleaning service, nonetheless, comes with a 72-hour guarantee on completion of the service. However, for the guarantee to be valid we do request that the only people who have access to the property within the period of the guarantee are the landlord or the inventory agent. 

Q. How do you price your End of Tenancy Cleaning Service? 
A. We price our End of Tenancy Cleaning based on the very specific information you provide, the main factors that determine the price are the layout and condition of your property? 

Q. Is your service hourly rated or a fixed price? 
A. Unlike, many other cleaning services providers our End of Tenancy Cleaning Service is not hourly rated, you will receive an exact price prior to finalizing your appointment and you will know exactly how much your end-of-tenancy cleaning with us will cost. We believe that an hourly end-of-tenancy cleaning service will compromise the outcome of the service, our professional cleaners will be with you on-site until completion. This is how we can be sure that we will provide you with the best possible end-of-tenancy cleaning service in Liverpool. 

Q. What payment methods do you take? 
A. Currently we accept two payment options, Cash directly to the team leader on-site and Bank Transfer. For Cash, which is by far the easiest payment option, we do request that half the payment is handed to the team leader on arrival the remaining balance be paid on completion. We request that Bank Transfers be carried out at least 2 hours in advance of the service in their entirety. 

Q. How much notice do you need to book my end-of-tenancy cleaning service? 
A. At this point in time we offer next-day slots for your End of Tenancy Cleaning service, however, we do usually request 48 hours notice to book any of our cleaning services, including our End of Tenancy Cleaning Service. 

Q. Is VAT included in your cleaning service? 
A. We are not VAT registered, you will receive a final fixed, bespoke quote for your End of Tenancy Cleaning Service in Liverpool. 
 

As a leading provider of cleaning solutions Bonus Cleaning is dedicated to providing you with the best End of Tenancy Cleaning Service in Liverpool and the entirety of Merseyside. If you have any other questions or you would like to receive a perfectly free bespoke quote for your End of Tenancy Cleaning service today you can call us on 0151 459 4599 7 days a week, 24 hours a day or simply view our End of Tenancy Cleaning service page. 

Other than our End of Tenancy Cleaning we offer a wide range of cleaning services in Liverpool and the entirety of Merseyside, we also offer our Deep Cleaning Service, an After Builders Cleaning, Professional Carpet Steam Cleaning, Professional Upholstery Steam Cleaning, Oven Cleaning and more!